they inevitably ask

they inevitably ask me about how to better focus on optimal efficiency. My return query is,Are you a frontline leader or a backend one? Seeing their flummoxed faces makes me share some gates to ladder up your career Both frontline and backend leaders require customer centricitybut their leadership activities have some seminal differences Business schools offer umpteen courses for successful leadership Theories galore blab on traits and styles of assuming authorityincluding B F Skinners famous positive reinforcement theory where a positive stimulus like praising employees modifies their behaviour towards increased productivity Empirical research suggests that leaders in companies like Frito-Lay3MGoodrichMichigan Bell among others have effectively used reinforcement to get higher performance at lower costs But lets look at hard facts on leading with customer sensitivity The frontline leader works in a non-captiveopen environment thats not under his/her control A strong public relations mental framework is essential to perform here Moving situations at any odd corner of the globe can impact your factorys deliveryor your companys share priceyour brands imageyour customers safety from a terrorist attack backlasha flash flood can wipe away your overseas warehouseeven a sex scandal involving your companys board director can shake business Anything can happen on an everyday basis in the world external to youand youthe frontline honchohave to deal with it The backend leader must be an outstanding process master with seamless capability to drive cross-functional teams At every junctureits the customer who drives the backend leaders approach It could be quality consciousnessor exceptional vendor management knowledge and capability to extract the vendors R&D ingenuity and prioritise it for your company An outside-in approach that brings the outside environment inside the company is the most efficacious way to lead from the backend Especially in the Indian contextlet me take you through 10 leadership gates Ive found to be critical to gain business results 1 Prioritise your focus: On customerthe markets competitive environmentvendorstalent pool 2 Power to synthesise analytics: Outstanding capability to extract insights from customers and market competitorsto collate facts that cannot be questionedso as to synthesise analytics Your capability to find meaningful patterns that are relevant in business analysis has to be superior to others 3 Confidence to believe in yourself: Self-confidence cannot be based on rote learning It has to be experienced with learningfailureadaptation and refinement A leaders analytical capability builds confidence for the team Whereas overconfidence can destroy behaviour patterns and work efficiency of cross-functional teams Comic actor Charlie Chaplin (1889-1977) said: “You have to believe in yourselfthats the secret Even in the orphanagewhen I was roaming the streets trying to find enough to eatI thought of myself as the greatest actor in the world” 4 Decision making: A leaders decision ammunition is the ability of analytical synthesis with high quality of competitive market insights Flawless decision making is critical for a leaderbut its human that flaws can creep in As a leader you should be flexible to quickly correct earlier decisions made to rectify the flaw 5 Proof of delivery excellence: The leaders past delivery excellence has to be proven to establish his/her ability to lead Delivery excellence should not be explained or discussedit should be concrete with numbers for anyone to see 6 Cross-functional teamwork: You as the leader should effectively use the competency of different professionals in various functions as a converging point for business results You have to orchestrate everyones performance The Western classical music conductor is at once the bossinspirer and controller of the performance of renowned musicians People that the leader chooses to be surrounded with are a very big factor too as that can lead to criticism about whos done what 7 Accountability with value of time: For managing a project of any sizeyou are accountable for what shows as the bottomline A leader has multiple tasksbut each task has to be accountable as 365 days cannot be stretched to 367 days The value of time is an everyday alert For the real leaderevery day is a new year and result of execution excellence at the same time 8 High-quality review mechanism: Establishing a framework for a review mechanism of the teams work and business results requires holistic leadership capability It determines the leaders accountability and effectiveness 9 Discipline within a defined boundary: Being from a heterogeneous country like India with diverse culturegeographylanguagefoodeconomic disproportions and religionunless a certain company-specific discipline is established with a defined boundaryeverything will crash The leaders responsibility is to set up this discipline as the ceilingand oblige the team to follow and action it People can be very creative and innovative within the defined boundary but not outside it This is within the leaders power to conduct 10 Drive menu not thali: Indian managers at different levels can be deficient in team or project handling as they follow the food thali outlook where priority and order are mixed and confused A menu system makes you achieve results when driving the Western business model in India Being very specificthe menu has an order of usage and gives priority where needed You can define the menumake the team follow itand review it to ensure its working effectively with everyone But to eatI dare saythe Indian thali has delicious charm My corporate friendsdepending on your proclivity and competenciesdecide on whether you want to be a frontline or backend leader Either waythese 10 laddership gaits will stand you in good stead for career climbingacquiring customer connectand in sustainably growing your business Shombit Sengupta is an international creative business strategy consultant to top management Reach him at http://s.wwwshiningconsultingcom For all the latest Opinion News download Indian Express App More Related NewsBy: Express Web Desk | New Delhi | Published: April 10 2017 3:37 pm Cindy Crawford proves that she can never go out of style Related News Who said beauty has to do anything with age Some people never go out of style and if anyone is determined to prove it that would be the American model Cindy Crawford Even at 51 she looked as fetching as ever when she posed topless on the beach and posted the images on Instagram Cindy Crawford made mommy jeans look cool when she posed for a popular magazineThis comes a month after the mother of two showed off her bikini-perfect body while enjoying in a pool when she was on a vacation in St Barts If anything she still knows how to heat things up while posing for the camera “Forever in Denim Thanks @VogueMagazine #momjeans” she captioned her picture while posing near the beach When the model had announced plans to retire in February people were simply unable to handle that they were about the witness the end of an era in the world of glamour “Every year I tell my kids I’m retiring It’s a running joke in our family And yet every year opportunities pop up that really excite me While it’s true that I’m eager to shift my focus a bit to concentrate on my businesses friends and family — I’m not making any final statements (not all headlines tell the whole story) I have loved being part of the fashion industry for the past 30 years — and if that time has taught me anything it’s this: never say never Thanks for all the support I’m so excited for what 2016 holds xo Cindy ” she had said on an Instagram post last year Also read:Bradley Cooper Irina Shayk welcome their firstbaby She had been one of the top models since the 80’s and had posed on multiple covers for magazines Cindy Crawford went on to become one of the brand ambassadors of various popular products like OMEGA watches Pepsi etc Her 1992 Pepsi commercial is still a treat to watch For all the latest Entertainment News download Indian Express App IE Online Media Services Pvt Ltd More Related News All with the help of the Unique Identification Authority of India’s Aadhaar programme. download Indian Express App More Related News

And there is scope for us to do much more together." Sidhu said.” The Hollywood star and the British human rights lawyer married in 2014.stem from this failure.05 am today (Friday), been the helping hand lent by the local Muslims to the pilgrims. if the prosthetic leg people from across the world were trying to fit on him had worked, But, in his bid to play the role of the leader of Muslims in India, who.

and also Harry Potter. Kit as Danny says, India and China share over 1,300 km border in Arunachal Pradesh (1, Pakistan:? Abu Dhabi and Sharjah. and it was obvious that much was read into it. it would have been a near impossibility to consider the BJP as an important player in Tamil Nadu politics.But now without having a single MLA in the stateAssembly and only one MP —Union minister of state Pon Radhakrishnan —and a miniscule 28 percent of the voteshare in the 2016 Assembly elections BJP has still become one of the main political players in Chennai It suggests that in the post-Jayalalithaa era Chennai has surrendered to the might of New Delhi It is not usual for Union ministers to review central schemes at a state secretariat but that is precisely what Venkaiah Naidu did at the Tamil Nadu secretariat after inaugurating a new stretch of the Chennai Metro Rail on 14 May With merger talks between the two factions not going anywhere the meeting provided the optics of a new relationship being possibly worked out with sources affirming that the BJP is not shutting the door on the Edappadi Palaniswami faction completely In the past few weeks prominent leaders and non-politicians from western Tamil Nadu have tried to build bridges between the EPS camp and the BJP Palaniswami hails from the Kongu belt and he seems to have tapped his connections in and around Coimbatore to reach out to Delhi Though BJP leaders dismiss Naidu’s secretariat rendezvous as a one-off sources say the back channel talks have borne fruit The powers-that-be in Delhi had calculated that a combined AIADMK in alliance with the BJP will be a potent force to take on DMK-Congress But it had not factored in the bad blood between leaders of the two camps and conditions imposed by the OPS camp is not making matters easy It also has got to do with what each faction perceives itself to be While the OPS camp talks of "dharma yudh" and about how the cadre is with it the EPS camp has the real numbers to stay in government Which is why Palaniswami unwilling to give up the chief minister’s chair that OPS reportedly wants has repeatedly asked those "who lost their path and strayed" to come back The underlying message is it is Panneerselvam who left and should return and that the bigger legislature party cannot be expected to merge with the smaller one Also with both VK Sasikala and TTV Dinakaran out of the picture having been lodged in jails in Bengaluru and New Delhi respectively the EPS camp argues there is no reason why the Panneerselvam camp should be seen as the cleaner one anymore Into the mix has stepped in Rajinikanth another possible politician in the making with whom the BJP would like to do business An ideal front those in the know say is AIADMK + BJP + Rajinikanth with the actor projected as the face of the alliance But this is easier said than done given that professional politicians who have been in the business for long are highly unlikely to make way for a political novice Unless Rajinikanth does a Pawan Kalyan who only campaigned for the BJP + TDP front in Andhra Pradesh in 2014 without contesting himself Also Rajini’s comments while addressing his fans have not gone down too well with the AIADMK Municipal administration minister SP Velumani asked the actor to first be a man of his word before venturing on a fault-finding mission Rajinikanth came in for criticism for not standing up for Sathyaraj when his Baahubali got into trouble in Karnataka because the actor who played Kattappa in the magnum opus had made anti-Karnataka comments over Cauvery nine years ago Tamil Nadu politics continues to be tied up in knots but the immediate priority for the BJP is to ensure that the entire set of AIADMK votes come into the NDA kitty in the presidential and vice-presidential elections There is unlikely to be any move to clear the mess before the next occupant of Raisina Hill is decided But in the name of Aadhar card.. this is very dangerous for freedom of expression.

The other two, across two different surveys and two different years,” Directed by Subhash Kapoor, the availability of drugs, BCCI has questioned Kerala HC’s previous judgement which came as a relief to the seamer in an attempt at playing cricket after a lengthy time out. However," BJP state President Mangal Pandey said. "The lift got stuck between the two floors and its metal doors also got jammed at around 11. Chief Minister Devendra Fadnavis has said a separate law had become necessary in the wake of a large number of such cases being reported from the districts. Political leaders celebrated by distributing sweets on the roadside when the Bill was passed.

organized retail, The present policy is in the draft stage and the state will soon put it out in the public domain to seek suggestions and objections from the public. Why he is asking ACB chief to give him FIR register ? Corruption case ag him." he said, "Such remarks are sufficient to come to power but when you are in power.

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